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I will help your teams to deliver greater customer success at lower costs.

Eelco Hos

Retail Innovator, Operational Expert, Consultant

What I do

I will translate your business strategy to implemented solutions for your employees and customers in your stores.

Drive continuous improvement for the operational processes. In-store and centrally.

Improve labor productivity

Design lean store processes: easy to learn, fun to execute and simple to plan. Supported by solid labor models and planning tools.

Methods & tool for consistent execution

Select the right technology and develop intuitive tools for consistent store execution. Developed in close cooperation with the store staff of all levels.

Increase customer satisfaction & drive sales

Excellent store execution and happy employees lead to satisfied customers and higher sales.

most recent achievements

In the past five years, my team and I were driving the digital transformation for our 100.000 employees at Albert Heijn. Doing more work with less and stay a frontrunner in operational efficiency and retail technology in Europe.

I started as a freelance consultant in 2020 and successfully finished the first assignments.

Designed and build an app for the main operational activities in the stores. Enable the employees to do their work on the shop floor. Improve operational execution at lower costs. And winning a Dutch Interactive Award.

Employee app

2018 - 2019

Developed a quick scan for self-checkout performance. Based on feedback from 10+ retailers and suppliers. Will provide the current performance, findings, opportunities and a development roadmap.

Self-checkout quick scan

2020

Developed a full self-checkout platform: handheld scanner, scan & go and a customer app. Tripled the number of users up to 3 million a week at the end of 2018.

Self checkout

2017 - 2019

Full redesign of the shelf fulfillment process and related employee app design. Get grip on backroom stock, better on-shelf availability and fewer hours spent. Done for Albert Heijn and a large health & beauty chain.

Shelf fulfilment redesign

2019 - 2020

Design for an in-store-picking solution. Including process design, workforce model, in-store app, replenishment integration, and customer service.

 

Full in-store-picking solution design

2019

Designed and implemented in-store and stand-alone pick-up points in supermarkets for on-line shopping. For groceries as well as third party delivery.

Pick-up point on-line shopping

2018 - 2019

Developed and implemented a digital production plan for a bakery department. An integrated learning environment and monitoring of central and local KPI’s. Better availability and fewer costs.t.

Digital bakery production plan

2019

Developing an autonomous store with full frictionless checkout. First Amazon Go-like store in Europe.

Self-checkout innovation

2019

Developed on-shelf availability deep-dive methodology to discover the true reason for empty shelves in your store. We create thousands of data points in-store with an app. And use this for a fact-based root cause analysis.

On-shelf availability deep-dive

2020

Electronic Shelf Labels are not new, the way we used the technology to improve the store execution and lower the costs is. Build a solid Business Case and roll out fast.

Electronic Shelf Labels

2019

Implementing a workforce management solution. Build and design new labor models for 900 million of annual labor costs.

Workforce Management

2017-2019

Shrink reduction taskforce: set process KPI’s, create actionable insight and adjust commercial & replenishment parameters. Combined with a smart markdown tool.

Double-digit shrink savings within a year.

Shrink reduction

2019

On-shelf availability program, including smart shelves and the first autonomous robot in Europe with image recognition for out of stock detection.

On-shelf availability

2018 - 2019

Safe and efficient cash handling solution to prevent theft and reduce costs.

Realtime insight into cash difference and multi-million annual savings on running costs.

Efficient cash handling

2018 - 2019

my Skills

Colleagues, partners, and clients describe me as a creative retail professional with deep knowledge of store processes and the effective use of innovative technology. With the talent for delivering top results by leading and supervising development and improvement projects.

I enable continuous improvement by fostering a collaborative and innovative culture whilst leveraging deep knowledge of technology-enabled process optimization. I give direction, bring ideas, challenge people and creates space and trust.

I have well-developed leadership and coaching skills with 10 years of experience in building and leading teams of (young) professionals.

My toolbox contains methodologies like Agile Scrum, Design Thinking, Lean Six Sigma, and Prince II.

  • Creative problem solving
  • Team leadership
  • Knowledge of retail operation
  • Retail innovation
  • Continuous improvement
  • Perseverance

Let’s get in touch!

 

Do you think I could be of any help? Do you want to share thoughts on a topic?

Please send a mail to eelco.hos@retail-innovation.nl and I will get back to you soon.

Or give me a call: 0031-652551333

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Retail Innovation

Schellingweg 13e

1507DR Zaandam

The Netherlands

Chamber of Commerce: 76169677

VAT: NL003052777B39

Bank: NL82 KNAB 0259 8199 13

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