I will help your teams to deliver greater customer success at lower costs.
What I do
I will translate your business strategy to implemented solutions for your employees and customers in your stores.
Drive continuous improvement for the operational processes. In-store and centrally.
Improve labor productivity
Design lean store processes: easy to learn, fun to execute and simple to plan. Supported by solid labor models and planning tools.
Methods & tool for consistent execution
Select the right technology and develop intuitive tools for consistent store execution. Developed in close cooperation with the store staff of all levels.
Increase customer satisfaction & drive sales
Excellent store execution and happy employees lead to satisfied customers and higher sales.
most recent achievements
In the past five years, my team and I were driving the digital transformation for our 100.000 employees at Albert Heijn. Doing more work with less and stay a frontrunner in operational efficiency and retail technology in Europe.
I started as a freelance consultant in 2020 and successfully finished the first assignments.
Designed and build an app for the main operational activities in the stores. Enable the employees to do their work on the shop floor. Improve operational execution at lower costs. And winning a Dutch Interactive Award.
Developed a quick scan for self-checkout performance. Based on feedback from 10+ retailers and suppliers. Will provide the current performance, findings, opportunities and a development roadmap.
Developed a full self-checkout platform: handheld scanner, scan & go and a customer app. Tripled the number of users up to 3 million a week at the end of 2018.
Full redesign of the shelf fulfillment process and related employee app design. Get grip on backroom stock, better on-shelf availability and fewer hours spent. Done for Albert Heijn and a large health & beauty chain.
Design for an in-store-picking solution. Including process design, workforce model, in-store app, replenishment integration, and customer service.
Designed and implemented in-store and stand-alone pick-up points in supermarkets for on-line shopping. For groceries as well as third party delivery.
Developed and implemented a digital production plan for a bakery department. An integrated learning environment and monitoring of central and local KPI’s. Better availability and fewer costs.t.
Developing an autonomous store with full frictionless checkout. First Amazon Go-like store in Europe.
Developed on-shelf availability deep-dive methodology to discover the true reason for empty shelves in your store. We create thousands of data points in-store with an app. And use this for a fact-based root cause analysis.
Electronic Shelf Labels are not new, the way we used the technology to improve the store execution and lower the costs is. Build a solid Business Case and roll out fast.
Implementing a workforce management solution. Build and design new labor models for 900 million of annual labor costs.
Shrink reduction taskforce: set process KPI’s, create actionable insight and adjust commercial & replenishment parameters. Combined with a smart markdown tool.
Double-digit shrink savings within a year.
On-shelf availability program, including smart shelves and the first autonomous robot in Europe with image recognition for out of stock detection.
Safe and efficient cash handling solution to prevent theft and reduce costs.
Realtime insight into cash difference and multi-million annual savings on running costs.
my Skills
Colleagues, partners, and clients describe me as a creative retail professional with deep knowledge of store processes and the effective use of innovative technology. With the talent for delivering top results by leading and supervising development and improvement projects.
I enable continuous improvement by fostering a collaborative and innovative culture whilst leveraging deep knowledge of technology-enabled process optimization. I give direction, bring ideas, challenge people and creates space and trust.
I have well-developed leadership and coaching skills with 10 years of experience in building and leading teams of (young) professionals.
My toolbox contains methodologies like Agile Scrum, Design Thinking, Lean Six Sigma, and Prince II.
- Creative problem solving
- Team leadership
- Knowledge of retail operation
- Retail innovation
- Continuous improvement
- Perseverance
Let’s get in touch!
Do you think I could be of any help? Do you want to share thoughts on a topic?
Please send a mail to eelco.hos@retail-innovation.nl and I will get back to you soon.
Or give me a call: 0031-652551333
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Retail Innovation
Schellingweg 13e
1507DR Zaandam
The Netherlands
Chamber of Commerce: 76169677
VAT: NL003052777B39
Bank: NL82 KNAB 0259 8199 13
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